SERVICES
BUSINESS SCALING & EXPANSION
We guide businesses through the operational aspects of expansion. Whether new locations, systems or partnership structures, we ensure businesses are prepared for future scaling through best practice execution to create solid foundations.
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Expansion Structuring & Franchise Development
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Third-party Supplier Evaluation, Contract Negotiation & Management
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Startup Operational Design
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Standard Operating Procedures
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Stakeholder Alignment
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Workforce Strategy (Staffing, Succession Planning & Recruitment)
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Project Management
HIGH-VALUE CUSTOMER EXPERIENCE
We bridge the gap between customer service, marketing and business development by advising on system architecture and user experience. Our data strategies identify opportunities for enhanced internal processes & collaboration, improved client retention and future client acquisition.
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B2C & B2B Customer Service Assessment & Improvement Plans
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Customer Journey Mapping, Voice of Customer & Contact Optimisation
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CRM System Assessment, Set-up, Training, User Experience & Analysis
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VIP Loyalty Solutions & Customer Engagement
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Company-wide CRM Integration
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Marketing & Sales Operations Alignment
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Product Development & Management
STRATEGIC PARTNERSHIPS
Leveraging a diverse, international network including multinational corporations, industry-respected suppliers and the world's most recognised brands, we will help you build and expand your business through impactful partnerships.
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Brand Partnership Development
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Stakeholder, Partner & Supplier Management
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Customer Loyalty & Benefits Programmes
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Employee Benefits & Engagement Programmes
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Corporate Social Responsibility, DEI & Charity Partnerships
CUSTOMISED TRAINING PROGRAMMES
We create bespoke training programmes that will reinforce your vision and mission, align your teams, and build solid action plans.
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Customised Training Programmes (On-site & Remote)
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Employee Education, Engagement & Training Design
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Collaborative Strategy Workshops
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Customer Service Planning Sessions
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Performance Management Guidelines
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Event Management for Company Meetings
